ask away

To make it as easy as possible for you, we have compiled a list of the most frequently asked questions here. Simply select your question or search for a specific keyword.

When your question is not listed, you can also chat with one of our reservations specialists.

What kind of facilities are there in the room?

There is free WiFi available, Airconditioning, you will have a bath or walk-in shower, a hairdryer, Coffee and tea facilities, a safe, flatscreen TV, Iron with Iron board, mini fridge, sitting area
What kind of room types do you have

In total, we have 256 hotel rooms. We have Superior twin and doubles rooms, Executive rooms, Business rooms and wheelchair access rooms. Are you traveling with children, than there is an option to book familiy connected rooms.
What kind of facilities do you have in the hotel?

We have free Wi-Fi, Airconditioning, Restaurant & Bar, Gym, Breakfast options, Meeting rooms, Parking, Laundry service, Room service, 24/7 Reception service and a Luggage room.
Do you have baby-cots available and what are the extra costs?

Children until the age of 8 years can sleep in the same bed as their parents. A baby-cot is available for children until the age of 2 years for €10,00 per night. All is based upon availability.
Do you have triple rooms

No, our rooms are not suitable for three adults. Children until the age of 8 years can sleep in the same bed as their parents. If requested we can book a connecting room.
Are there any welness (swimmingpool) facilities?

Unfortunately there are none. We do have a large terrace located near the water
What time can I check-in and when do we need to check-out?

Check-in is after 14:00hrs and you can stay in the room until 12:00hrs (noon). A Late check out is available on request against a supplement.
I forgot something in my room, what can I do?"

You can send an email to receptie@artemisamsterdam.com with the specifics. They will contact you as soon as possible.
I have a question regarding my invoice.

You can send an email to reservations@artemisamsterdam.com with your question(s) and proof if needed.
I would like to cancel/modify my reservation. Is this possible?

This depends on what kind of conditions are applying to your booking. Please contact us via reservations@artemisamsterdam.com or your travel agency to check your options.
Are pets allowed in the hotel?

No, pets are not allowed unless this is medical necessary (service dog, e.g.)
What are your contactdetails?

Reservations: reservations@artemisamsterdam.com / +31 20-714 1090 Sales & marketing: sales-marketing@aeonplazahotels.com / +31 20-714 1024 Reception: receptie@artemisamsterdam.com / +31 20-714 1000 Meetings & Events: banquets@aeonplazahotels.com / +31 20-714 1092 Group reservations: groups@aeonplazahotels.com / +31 20-714 1091
Is it necessary to reserve for breakfast, lunch or dinner?"

Upon arrival you can reserve a table, but you may always contact us in advance.
Are there options for gluten free, lactose free or other allergies available?"

You can inform us upfront via phone and email or let the reception know upon arrival, so that we can take it into account.
When is breakfast served?

Breakfast is available from 07:00-11:00am in our restaurant "De Stijl".
What are the costs for breakfast?

The regular price is €23,- per person per day. For our direct bookers we offer a special price €21,- per person per day if you book it in advance.
Is parking available near the hotel and what are the costs?

There is a parking garage under the hotel available for our guests, it is based upon availability. There are electric charging points available. The costs are: € 1.50 for 20 minutes € 22.50 for 12 hours € 30.- for 24 hours/night
What is the total overall clear height for cars?

That will be 2.10 meters
My car is higher than 2.10 meters. What now?

In front of the hotel there are a few parking options for largers cars and busses. Please contact us to check the availibility.
Is it possible to rent a bike and what are the costs?

With My Hotel Bikes you can rent a bicycle at an affordable price and you can easily book a bike. Scan the Qr-code Pay for the bike pick up the key at the reception and go. Per day €18,00. Click here to reserve your bike: https://login.myhotelbike.com/guest/aRtS/rentals/create
Is your hotel and restaurant open?

Yes, our hotel and restaurant are open. Our opening hours: Monday - Friday Breakfast: 07:00 - 10:00h Lunch: 12:00 - 17:00h Dinner: 17:00 - 22:00h Saturday - Sunday Breakfast: 07.00 - 11.00h Lunch: Closed Dinner: Closed
What kind of measures do you have in the hotel regarding COVID-19?

Frequently used surfaces are cleaned and disinfected Bed linen and towels are washed at a minimum of 60 ° C Contactless check-in and check-out Screens have been placed in the main contact areas Routing stickers are indicated Social distancing measures have been taken Guests can have their temperature measured Mouth masks are available Hand sanitizing gel is provided